Do I need to make an appointment to visit the showroom?
No, please feel free to stop by our showroom located at 4400-I Stuart Andrew Blvd. Charlotte, NC 28217 during regular business hours (Showroom hours: Monday-Friday 8:30 a.m. – 5:00 p.m.) After-hours appointments and Saturdays are available by request only.

Who should I contact to place an order?
Please call one of our event specialists at (704) 529-5111 or fill out the online contact form.

Do you offer fabric samples?
Yes, we do offer samples for your convenience. Please view swatches online and visit our showroom to see each fabric in person.

Do your chair covers fit most banquet chairs?
Yes, we offer four different sizes of chair covers which accommodate banquet chairs as well as folding chairs.

Will you make custom linen?
Yes, please contact us for pricing and to place an order.

Will you ship outside your delivery area?
Yes, we can arrange shipping for an added fee.

What are your delivery policies?
Please contact our event specialists for a customized delivery quote.

Is there a minimum order?
No.

What is your change policy?
Three days prior to event.

What is your cancellation policy?
Cancellations can be made within 24 hours of the event. All deposits are non-refundable.

What if the linen is lost or damaged?
A replacement fee will be charged in addition to the rental price.

How are replacement fees calculated?
The fee is the wholesale cost of the linen in addition to the rental price.

What are your payment policies?
We accept cash, credit and debit cards.

Do you offer installation, set up and take down services?
Yes, please contact our event specialists for a customized quote.

Are all your linens featured online?
The majority of our linens are online, but we are constantly adding to our inventory and have additional linens available that are not featured on the website.